SHIPPING AND RETURN 

Return, Refund & Exchange

The quality of products is our top priority. We try our level best to give a pleasure purchase experience to our customer. Our shipments are carefully inspected before leaving from our warehouse. But in the event you received faulty item, please follow the instructions as per below.

Important:

·All Sales are Final. 

·Refund process will take within  15 days. Please check with us before you place any order

·No cash refund on any defective items. We will do exchange only.

·No refund on issue for example on situations : change of mind or just don't like the item. But, we are willing to help on you on exchange depends on term and condition.

·Customers can return damaged/wrong/faulty items (apart from sale items) within 7 days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.

·Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.

·The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags.

·Shipping charges are to be bear by the sender.

·We will not be responsible on missing parcel / lateness due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.

·We recommends you use a postal service that insures you for the value of the goods you are returning and obtain a proof of posting.

·Customers are to bear any bank charges due to money transfer between banks.

·No cancellation or full refund in the event of customer miss out to use the promotion code. 

What if I received a damaged?

( This term not including SALE ITEM , as-is or any item we already mentioned there is minimal defect in product details )

Firstly, we apologize if the products received was damaged. 

1.Please  email us at [email protected] as soon as possible.

2.Replacement must be informed as soon as possible within 3 days after receiving. 

3.NO REFUND. Only exchange, this is to avoid prank item returns and want a money back. Please check with us for further info.

4.Customer can request for an exchange with any of the items available only with same value or higher.

5.Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.

6.We shall refund you the full amount upon confirmation of error on our part to protect our customers benefits.

For the items to be eligible for a return and exchange, they will have to meet these requirements:

·The item(s) to be exchanged must be notified and returned to us within one week of receiving it.

·You may change to different product with same value or lesser ( the balance will not be refunded)

·You can exchange to higher value but you need to top-up.

·Shipping cost have to be bear by you in and out. 

·All item must be packed in original condition. 

·Once the item has been posted out, please update us with the tracking number.

·Do inform us of the item you wish to exchange it with.

We have the right to refuse any exchange and refund  without any confirmation letter or notice from us.